NEW - Full Time and Weekends - SENIOR CUSTOMER SERVICE REPRESENTATIVE

Richmond, VA posted on May 15

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Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our Company provides an excellent work environment and is passionate in its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. Michael and Son Services, Inc. has a comprehensive benefits packet, including a 401(k) company match, health insurance, paid time off, and many more.

Who are we hiring?

We are currently seeking outgoing, friendly people who enjoy assisting others and learning more about their needs. To be successful, you will need an approachable personality with excellent communication skills. It will require discipline to follow a business strategy, processes and procedures. Since we are a fast growing company, you will also need patience, flexibility and a positive attitude.

Duties:

-Handle inbound customer service inquiries and maximize sales opportunities

-Strive to achieve goals using approved scripts, strategies and technology

-Probe for additional sales opportunities (cross-sell)

-Remind previous clients of recommendations made my technicians and assess current needs

-Coordinate service appointments

-Perform clerical and administrative support to ensure clear communication

-Make all potential clients aware of our commitment to professionalism and high quality work in all of our trade areas

Requirements:

-MUST have customer service experience

-Ability to type 30 wpm with accuracy

-High School Diploma or GED

-Clear, professional, friendly speaking voice

-A desire to be exceptional in assisting customers over the telephone

-Attention to detail and organized

-Excellent Attendance and Punctuality will be REQUIRED

-Ability to follow procedures and processes

 

 


Wage

DOE

Experience

Any

Type

Full-time